Refund Policy

This policy explains VINZA.AI’s voluntary 14-day refund guarantee, how its timing is determined for reports and Clarity, and how to make a request. It is additional to any mandatory consumer rights and Paddle’s applicable buyer protections.

1 Who this policy covers

1.1 This policy applies to eligible purchases of Momentum, Advisory, an Advisory upgrade and the first Clarity subscription payment made through Paddle for VINZA.AI.

1.2 VINZA.AI is operated by Vinza Ltd, registered in England and Wales under company number 17366609. Contact us at contact@vinza.ai. Paddle is the authorised reseller and Merchant of Record for paid transactions.

2 The 14-day guarantee

2.1 Momentum. You may request a full refund within 14 calendar days after your completed Momentum report is first made available in your VINZA.AI account.

2.2 Direct Advisory purchase. You may request a full refund within 14 calendar days after your completed Advisory report is first made available in your account.

2.3 Advisory upgrade. If you pay US $220 to upgrade the same journey from Momentum to Advisory, you may request a full refund of the upgrade payment within 14 calendar days after the completed Advisory report is first made available. The earlier Momentum purchase is refunded only if separately eligible and requested.

2.4 First Clarity payment. You may request a full refund of the first monthly or annual Clarity payment within 14 calendar days after that payment. Later renewal payments are not automatically covered by a new voluntary 14-day guarantee, although mandatory cancellation, renewal, defect, billing-error and other legal rights continue to apply.

2.5 You may request an eligible refund for any reason. You do not need to show that the product was defective or justify why it did not meet your expectations.

3 When the report period begins

3.1 The Momentum, Advisory and upgrade guarantee does not begin merely because payment has been taken or while you are answering the required questions.

3.2 It begins when report generation has completed successfully and the complete report is first accessible in your VINZA.AI account. We record this availability date and time and notify the registered email address.

3.3 Opening the report or email is not required. The account should display the date on which the guarantee expires. If our records show that the report was not properly made available, the period has not begun.

4 How to request a refund

• Email contact@vinza.ai from the address associated with your VINZA.AI account, or use the refund or support route supplied by Paddle.
• Identify the product and, where available, the Paddle transaction reference.
• We will verify the transaction and eligibility and submit the refund through Paddle to the original payment method where possible.
• Paddle or the relevant payment provider may control the time taken for funds to appear after processing.

You may also seek transaction support through paddle.net. Paddle’s Refund Policy is available at https://www.paddle.com/legal/refund-policy.

5 Optional feedback

You are not required to provide a reason. We may invite you to answer a small number of questions about what did not work and what would have made the product more useful. Answering is entirely optional and does not affect eligibility, speed or amount. A skip option must remain available.

6 Effect of a refund

6.1 When Momentum or a direct Advisory purchase is refunded, access to that report and unused PromptCheck passes attached to that transaction ends. Snapshot remains available subject to the Terms.

6.2 When an Advisory upgrade is refunded, Advisory access and unused upgrade entitlements end and the unrefunded Momentum report is restored or preserved.

6.3 When the first Clarity payment is refunded, Clarity access ends. The underlying Momentum or Advisory report remains available if it was not refunded.

6.4 A refund does not authorise continued use, publication or distribution of refunded paid content beyond any right that cannot lawfully be withdrawn.

7 Errors failures and duplicate charges

The voluntary guarantee does not replace remedies for duplicate charges, unauthorised payments, failed report generation, unavailable paid access, faulty or misdescribed content, or other circumstances in which law or Paddle policy requires correction or reimbursement. Contact us promptly so we can investigate, restore access, regenerate or refund as appropriate.

8 Fraud abuse and duplicate recovery

The guarantee applies to genuine eligible purchases. It does not require payment beyond the amount actually paid or duplicate recovery for the same transaction and does not protect fabricated transactions, fraud or manipulative repeated abuse. We will not reject a good-faith request merely because the customer opened, downloaded or used the report during the guarantee period.

9 Statutory rights

This voluntary policy is additional to and does not replace non-excludable consumer rights. Nothing in it removes a right to cancellation, repair, repeat performance, price reduction, refund or compensation available under applicable law or a more favourable applicable Paddle policy.